FAQ

1. What industries do you serve?

– Shraddha Impex boasts an extensive selection of Japanese products, widely utilized across an array of industries. Our product portfolio caters to a diverse range of sectors including Automotive, Solar/Energy, Pharmaceuticals, Aerospace, Electronics/Semiconductors, Packaging, Food/Beverage, Cosmetics/FMCG, Chemicals, and more. With such a broad range of industries served, Shraddha Impex has established a widespread presence throughout India.

2. What is your company’s experience in the field?

-With a wealth of experience spanning more than 30 years, Shraddha Impex is a trusted name in the industrial tool sector, specializing in a range of products including Force gauges, Torque wrenches, impact sockets, and more. Our in-depth understanding of these products, gained over years of dedicated service, enables us to assist you in selecting the most suitable model as per your specific needs.

3. Do you offer customization or bespoke solutions?

-Yes! At Shraddha Impex, we take pride in providing tailored and bespoke solutions that meet your exact requirements. Our team offers comprehensive 2D drawings for custom products, ensuring that your sample testing needs are precisely met. Additionally, we go the extra mile by involving brand engineers from Japan to gain a comprehensive understanding of your products before moving forward with production.

4. How do I place an order?

-Placing an order with Shraddha Impex is simple and straightforward. You can reach out to us through our email, or phone number to discuss your requirements with our team. Our knowledgeable representatives will guide you through the selection process and provide you with all the necessary information regarding pricing, delivery timelines, and payment options. Once you have confirmed your order, we will process it promptly and keep you updated throughout the entire process until your products are delivered to your doorstep.

5. Do you offer warranty or repair services?

-Absolutely, at Shraddha Impex, we stand behind the quality of our products and offer a 1-year warranty against any manufacturing defects. We take pride in being your one-stop solution for all your industrial tool needs, and in addition to our range of products, we also offer repair services to address any issues that may arise with your purchases. If you experience any problem with our products, you can contact us, and our in-house engineers will provide swift resolution to your concerns. We can repair or replace any faulty parts and even offer calibration services to ensure that your products are functioning optimally.

6. Can I get a quote for a specific product or service?

-Of course, we’d be more than happy to provide you with a quote for any specific product or service you may be interested in. You can visit our website or reach out to us via email or phone, and one of our representatives will get in touch with you to understand your requirements and provide you with a customized quote. We pride ourselves on offering competitive pricing and excellent value for our products and services, and we’re confident that we can provide you with a quote that meets your needs and budget.

7. What is the lead time for delivery?

-At Shraddha Impex, we strive to fulfill orders as quickly as possible, and we keep a wide range of products in stock to ensure prompt delivery. As a distributor, we stock the majority of our products with varying capacities to cater to the varying needs of our customers. This means that many of our products are available for immediate delivery, while others may require some lead time for procurement and delivery. Our team will keep you informed of the expected delivery time for your order, and we always endeavor to ensure that our deliveries are prompt and reliable.

8. What is your company’s privacy policy?

-At Shraddha Impex, we take the privacy and security of our customers’ information very seriously. We are committed to safeguarding any personal information that we collect and ensuring that it is used only in accordance with the relevant data protection laws and regulations. We collect personal information only for the purposes of fulfilling orders, responding to inquiries, and providing customer support. We do not share or sell any personal information to third parties, except as required by law or necessary for the fulfillment of orders.

9. What is your company’s commitment to sustainability and environmental responsibility?

-We recognize the importance of sustainability and environmental responsibility, and we are committed to reducing our environmental impact and promoting sustainability in all aspects of our business operations.

10. How can I contact your customer support team for assistance?

-Click on the contact us page to connect with our customer service team.

11. Do you offer any training or support for using these products?

-Yes, we offer training and support for using our products. We understand that using industrial tools and equipment can sometimes be complex, and proper training and support can help ensure that our customers get the most out of their purchases.

Our team of experts can provide training on how to use our products effectively and safely, as well as offer guidance on maintenance and troubleshooting. We also provide technical support to our customers to help them resolve any issues or concerns that they may have with our products.

We believe that providing training and support is an essential part of our commitment to ensuring customer satisfaction, and we strive to empower our customers with the knowledge and expertise needed to achieve success in their operations.

12. Do you offer any discounts for bulk orders?

-Yes, we offer discounts for bulk orders. At Shraddha Impex, we understand that our customers may have varying requirements, and we are committed to providing competitive pricing and flexible solutions to meet their needs.

For larger orders, we offer volume-based discounts, which means that the more you order, the more you save. Our team is always happy to work with our customers to find the best pricing and solutions that fit their specific requirements and budget.

If you are interested in placing a bulk order, we encourage you to contact our sales team for a customized quote that takes into account your specific requirements and budget. We are committed to providing the best value to our customers and ensuring their complete satisfaction.