Refund and Return Policy

At Shraddha Impex, we value our customers and strive to provide a satisfying shopping experience. We understand that there may be circumstances where you need to return a product or request a refund. This policy outlines the guidelines for returns and refunds to ensure a transparent and fair process.

Returns:

  1. Return Eligibility: We accept returns only under the following conditions:
    • The item is damaged or defective.
    • The wrong product was delivered.
    • The product is significantly different from what was described.
  2. Notification: To initiate a return, please contact us within 7 days of receiving your order. You can reach our Customer Support team using information provided on our contact page.
  3. Condition of the Product: The product must be unused, in its original packaging, and in the same condition as when you received it.
  4. Return Authorization: Once your return request is approved, you will receive instructions on how to return the product.
  5. Return Shipping: The cost of return shipping for eligible items will be covered by Shraddha Impex.
  6. Excluded Items: We do not accept returns for certain items, including but not limited to:

Refunds:

  1. Refund Process: After we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund.
  2. Approved Refunds: If your refund is approved, it will be processed within 30 business days. The exact timeframe may vary depending on your original payment method.
  3. Refund Method: Refunds will be issued in the same form as the original payment. For example, if you made a payment via credit card, the refund will be credited back to your credit card.
  4. Excluded Refunds: We do not refund any shipping charges, including the original shipping costs.

Cancellations:

  1. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Cancellations are only possible if your order has not been shipped.

Contact Information:

If you have any questions or need further assistance, please reach out to our Customer Support team with details found on our contact page.

Please note that this policy is subject to change. Make sure to review our policy each time you make a purchase with Shraddha Impex. We reserve the right to modify our refund and return policy as needed.